Game Changing Ecommerce Fulfilment

Hi, we’re Paul and Lee, and we are Despatch Bros.

Despatch Bros is a small, boutique, family-run fulfilment centre based in Rochford, Essex.

Despatch Bros was created as an offspring of Strings Direct.. our own e-commerce business that we’ve been running for 25 years.

Over this period, our sole focus has been to ensure we give the very best customer experience and in doing so we’ve amassed over 50,000 Trustpilot reviews with a rating of 4.9/5.

We believe that a huge contributor in being able to deliver the very best customer experience lies in a business’ warehousing and fulfilment processes.

As a retailer, once an order is received it’s your duty to make sure the customer receives their item safely and in good time.

It sounds simple enough, but often despatch is difficult to get right… the warehouse, racking, warehouse layout, internal systems, barcoding, arranging goods in and goods out… all these aspects need careful consideration ensuring things run smoothly. It’s certainly challenging and definitely time-consuming.

But when it comes together, it’s a beautiful thing and makes life A LOT simpler.

That’s why we created Despatch Bros. Using our expertise we are able to offer a helping hand to businesses and individuals by warehousing their stock and despatching their orders on their behalf.

We’ve aimed to keep the process as ‘hand-off’ and stress free as possible.  Here’s an outline of how everything works;

1. Receive and Store: When we receive a client’s stock from a supplier, each product is accounted for and booked-into our warehouse using a sophisticated barcode scanning system to ensure maximum accuracy.  Updated stock figures are then updated and communicated back to the client’s website within minutes.

2. Automatic Order Import: Our system is designed to automatically sync with popular e-commerce platforms such as Squarespace, Shopify and many others. Once an order is received on your website, all the order information is automatically passed to our warehouse system within minutes.

3. Pick, Pack, and Dispatch: From there, our team carefully pick and pack each order using state-of-the-art barcode scanning technology ensuring your customers always receive the correct items. The relevant tracking information is then communicated back to your website triggering an email to the customer to let them know their order is safely on its way.

The result? A stress-free business owner that can concentrate on the things that matter with plenty of happy customers.

Fulfilment isn't just about logistics; it's about enabling your business to grow without the headaches of managing your own warehouse, staff, or shipping.

We’ve made every effort to make the entire process super-easy to understand and affordable too.

Key Benefits include:

• First Month Free - We like to offer clients a one month free trial.  All fulfilment fees are free of charge in the first 30 days.  If after 30 days you really feel fulfilment isn’t for you… no hard feelings :-) 

• Cost-Efficiency: No storage fees or complex pricing—just a simple ‘cost-per-order’ fee. If you don’t sell, you don’t pay.

• Flexible Shipping Options: We send shipments using a variety of couriers and services to suit all budgets. With tracked and untracked options available (both to UK addresses and overseas), we’ll help find a solution that works best for you and your business.

• No surprise add-ons - We’re not in business to give nasty surprises to our clients.  Our prices are transparent and are inclusive of storage, packaging and labour.  You only need to pay the ‘per-order-fee’ and shipping cost… speaking of which, we only ever charge our clients the same shipping cost charged by the carrier, we never add on extra.

• Full transparency: You can check stock details and the status of orders via your own personal login to our internal warehouse system.

• Integrated Orders and Fast Turnaround Times: Seamless order imports from your website, typically ready for dispatch within minutes, creating very happy customers.

• Custom Packing Solutions: With access to plenty of packaging solutions, we ensure that your orders arrive safely and in pristine condition.

• Personal Touch: We’re a small, friendly and dedicated family run business.  After 25 years packing our own orders, we know exactly what’s needed to keep your customers happy.

• Great communication:  We understand that questions often need to be answered promptly and in a timely manner particularly when the prospect of a sale is at stake. That’s why we put you in direct contact with our warehouse team via WhatsApp and email, ensuring prompt replies to any queries that arise.

• No Lengthy Contracts - Nobody likes to feel like they are tied down for life, that’s why we work on a 3-month notice period.  If you feel fulfilment is no longer for you and your business, just let us know.