About

About Despatch bros

Despatch Bros was born out of a successful, family-run ecommerce business — Strings Direct. Over 25 years of running our own online retail brand, we’ve built a business driven by one thing above all else: delivering an exceptional customer experience.

That focus has helped us earn more than 50,000 customer reviews with an average rating of 4.9 out of 5 — and it’s the same ethos we bring to Despatch Bros.

We created Despatch Bros to help other brands grow, using the experience we’ve gained first-hand. We understand the realities of ecommerce because we’ve lived them — from packing orders late into the night to scaling operations as demand grows.

Our team brings together expertise across fulfilment, ecommerce operations, and growth. Beyond storing and shipping products, we support clients with content creation — including access to videography and podcasting — as well as introductions to trusted partners for services like SEO, website development, and paid advertising.

Everything we do is grounded in real ecommerce experience, honest advice, and helping brands grow without losing sight of their customers.

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Simplified Warehousing

Our Price Promise

When it comes to warehousing, you just want to know what you are paying. You need it to be transparent and easy to understand. We hear you.

  • We charge a ‘per parcel’ rate tailored to each company and its needs. We have a minimum monthly charge.
  • Rates are inclusive of warehousing, packaging, returns, and goods in and goods out costs
  • Nobody likes to feel like they are tied down for life, that’s why we work on a 3-month notice period.
  • You can check stock details and the status of orders via your own personal login to our internal warehouse system.
  • As a business grows there are some huge landmark moments. Not least is the decision taken to source premises. That's why we offer our customers their first month free.

Frequently Asked Questions

Hi, we’re Paul and Lee, and we are Despatch Bros.

Despatch Bros is a small, boutique, family-run fulfilment centre based in Rochford, Essex.

Despatch Bros was created as an offspring of Strings Direct.. our own e-commerce business that we’ve been running for 25 years.

We’ve aimed to keep the process as ‘hand-off’ and stress free as possible.  Here’s an outline of how everything works;

  1. Receive and Store: When we receive a client’s stock from a supplier, each product is accounted for and booked-into our warehouse using a sophisticated barcode scanning system to ensure maximum accuracy.  Updated stock figures are then updated and communicated back to the client’s website within minutes.
  2. Automatic Order Import: Our system is designed to automatically sync with popular e-commerce platforms such as Squarespace, Shopify and many others. Once an order is received on your website, all the order information is automatically passed to our warehouse system within minutes.
  3. Pick, Pack, and Dispatch: From there, our team carefully pick and pack each order using state-of-the-art barcode scanning technology ensuring your customers always receive the correct items. The relevant tracking information is then communicated back to your website triggering an email to the customer to let them know their order is safely on its way.

The result? A stress-free business owner that can concentrate on the things that matter with plenty of happy customers.

Yes. We like to offer clients a one month free trial.  All fulfilment fees are free of charge in the first 30 days.  If after 30 days you really feel fulfilment isn’t for you… no hard feelings. 

We’re not in business to give nasty surprises to our clients.  Our prices are transparent and are inclusive of storage, packaging and labour.  You only need to pay the ‘per-order-fee’ and shipping cost… speaking of which, we only ever charge our clients the same shipping cost charged by the carrier, we never add on extra.

We understand that questions often need to be answered promptly and in a timely manner particularly when the prospect of a sale is at stake. That’s why we put you in direct contact with our warehouse team via WhatsApp and email, ensuring prompt replies to any queries that arise.

Nobody likes to feel like they are tied down for life, that’s why we work on a 3-month notice period.  If you feel fulfilment is no longer for you and your business, just let us know.

Our Warehouse

A sneek preview

Let's Talk

Book a Call

Book a 20–30 minute call at a time that suits you. It’s an informal conversation — no slides, no script, and no sales pitch — just a chance to discuss your fulfilment setup and ask any questions you have.

We’ll talk through what you’re doing today, explore whether outsourcing makes sense for your business right now, and help you decide on next steps.

Schedule a consultation

See if we're a good fit

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hello@despatchbros.co.uk
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