About

We are the despatch Bros

Despatch Bros has been created as an offspring of a successful family-run ecommerce business.

Over the 25 years that we’ve been operating our own online retail business, the sole focus has been to ensure we give the very best customer experience. In doing so, we’ve amassed a whopping 50,000 Trustpilot reviews with a ranking of 4.9/5.

We believe that a huge contributor to the success of an e-commerce business lies in its warehousing and fulfilment processes. The premises, the racking, the layout, the warehouse management system, barcoding, goods in/goods out… the list can seemingly be endless. It’s certainly challenging, time-consuming and often difficult to get right, but when it works, it’s beautiful and makes life a lot simpler.

That’s why we created Despatch Bros. Using our expertise we are able to offer a helping hand to those businesses that really need it.

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Simplified Warehousing

Our Price Promise

When it comes to warehousing, you just want to know what you are paying. You need it to be transparent and easy to understand. We hear you.

  • We charge a ‘per parcel’ rate tailored to each company and its needs. We have a minimum monthly charge.
  • Rates are inclusive of warehousing, packaging, returns, and goods in and goods out costs
  • Nobody likes to feel like they are tied down for life, that’s why we work on a 3-month notice period.
  • You can check stock details and the status of orders via your own personal login to our internal warehouse system.
  • As a business grows there are some huge landmark moments. Not least is the decision taken to source premises. That's why we offer our customers their first month free.
Our Warehouse

A sneek preview

Frequently Asked Questions

Hi, we’re Paul and Lee, and we are Despatch Bros.

Despatch Bros is a small, boutique, family-run fulfilment centre based in Rochford, Essex.

Despatch Bros was created as an offspring of Strings Direct.. our own e-commerce business that we’ve been running for 25 years.

We’ve aimed to keep the process as ‘hand-off’ and stress free as possible.  Here’s an outline of how everything works;

  1. Receive and Store: When we receive a client’s stock from a supplier, each product is accounted for and booked-into our warehouse using a sophisticated barcode scanning system to ensure maximum accuracy.  Updated stock figures are then updated and communicated back to the client’s website within minutes.
  2. Automatic Order Import: Our system is designed to automatically sync with popular e-commerce platforms such as Squarespace, Shopify and many others. Once an order is received on your website, all the order information is automatically passed to our warehouse system within minutes.
  3. Pick, Pack, and Dispatch: From there, our team carefully pick and pack each order using state-of-the-art barcode scanning technology ensuring your customers always receive the correct items. The relevant tracking information is then communicated back to your website triggering an email to the customer to let them know their order is safely on its way.

The result? A stress-free business owner that can concentrate on the things that matter with plenty of happy customers.

Yes. We like to offer clients a one month free trial.  All fulfilment fees are free of charge in the first 30 days.  If after 30 days you really feel fulfilment isn’t for you… no hard feelings. 

We’re not in business to give nasty surprises to our clients.  Our prices are transparent and are inclusive of storage, packaging and labour.  You only need to pay the ‘per-order-fee’ and shipping cost… speaking of which, we only ever charge our clients the same shipping cost charged by the carrier, we never add on extra.

We understand that questions often need to be answered promptly and in a timely manner particularly when the prospect of a sale is at stake. That’s why we put you in direct contact with our warehouse team via WhatsApp and email, ensuring prompt replies to any queries that arise.

Nobody likes to feel like they are tied down for life, that’s why we work on a 3-month notice period.  If you feel fulfilment is no longer for you and your business, just let us know.

Work with us

Let’s get started

hello@despatchbros.co.uk
Schedule a Call
Schedule a Call
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